WOOLWORTHS PARTY HELP PAGES
Shopping at Woolies Party
1. How do I order?
2. What is the shopping basket?
3. What happens at the checkout?
How do I order?
It’s easy. Once you've found what you want:
1. Click add to choose the item you want.
2. Choose the quantity by entering how many you would like.
3. Click add to basket. You can then view your shopping basket, and go to the checkout or click continue shopping to carry on browsing.
We hope this answers your question. If you need any more help, drop us an email by clicking on the contact us button.
What is the shopping basket?
On the woolworthsparty.co.uk shopping basket page you can:
• See the things you’ve chosen to buy.
• Remove items from your order – just click remove to take the item out of your basket.
• View delivery information.
• Go to the checkout to pay for your items.
We hope this answers your question. If you need any more help, drop us an email by clicking on the contact us button.
What happens at the checkout?
When you’ve finished shopping, click on your basket. This will take you to the shopping basket page.
You’ll then need to log in to your woolworthsparty.co.uk account if you’re an existing customer or register with us if you’re a new customer.
• Click on the checkout.
• Select a delivery address.
• Once you’ve selected the delivery address, you’ll go straight to the delivery options page where you can:
• see what you’re ordering.
• check the billing and delivery address details.
• provide any instructions relating to your delivery.
• tell us when the party is, who it’s for and what they’re birth date is.
• If you have a promotional code, enter it on this page
• Click on place order and insert your card details. You’ll be given a payment details page to fill in.
• Once you’ve submitted your order, you’ll be taken to the order confirmation page which you can print for your records. We’ll also send you a confirmation email.
See more on choosing an alternative address for your delivery
See more on using your promotional codes
We hope this answers your question. If you need any more help, drop us an email by clicking on the contact us button.
Your Order FAQ's
1. How do I see what I’ve ordered recently?
2. How do I cancel my Woolies Party order?
3. What’s happening with my Woolies Party order?
How do I see what I’ve ordered recently?
You can do this online in 2 simple steps. Just:
• go to my account
• click on order history and you’ll see your latest orders
We hope this answers your question. If you need any more help, drop us an email by clicking on the contact us button.
How do I cancel my Woolies Party order?
We’re sorry you want to cancel your Woolies Party order.
• Usually, you can do this within 14 working days of your items arriving provided that the items aren’t used.
• Just call on 0844 822 1010.
• Send the items you don’t want back to us
Find out how to return things to Us
We’re really sorry, but we can’t cancel orders for:
• personalised products
• perishable products
We hope this answers your question. If you need any more help, drop us an email by clicking on the contact us button.
What’s happening with my Woolies Party order?
It’s easy to keep track of your order with Woolies Party
You can:
• Take a look at the order confirmation email we sent you to see how we will be sending your order. If your order is coming via Parcel Force, we will include a link to allow you to track the delivery
We hope this answers your question. If you need any more help, drop us an email by clicking on the contact us button
Deliveries FAQ's
1. What are the Woolies Party delivery options?
2. Can I choose an alternative address for my delivery?
What are the Woolies Party delivery options?
We offer a 1 to 2 days delivery service for all woolworthsparty.co.uk orders. The cost of delivery depends on the size of your order:
• If you spend more than £5, delivery costs £3.95
• If you spend £5 or less, delivery will cost £1.50
Depending on the weight of your order, delivery will be either by Royal Mail or Parcel Force.
We hope this answers your question. If you need any more help, drop us an email by clicking on the contact us button
Can I choose an alternative address for my delivery?
If it’s not convenient for us to deliver to your home, you can choose another address for us to deliver to. It’s easy to do:
• When you’ve finished shopping, click on your basket. This will take you to the shopping basket page.
• Click on the checkout.
• If you’re signed in, you’ll be given the option to select a delivery address.
• Click on Change Delivery Address
• Follow the instructions to add a new address then click Continue
• Confirm the address and add the recipient’s name, then click Next
We hope this answers your question. If you need any more help, drop us an email by clicking on the contact us button.
Refunds and returns FAQ's
1. What are the policies on returning things to Woolies Party?
2. How do I get a refund?
3. How do return something to Woolies Party?
4. I need a new returns label
5. My item is faulty. What should I do?
6. Can you give me a refund for delivery charges?
What are the policies on returning things to Woolies Party?
We want you to be completely happy with everything you buy from woolworthsparty.co.uk
If you’re not, we try to make it easy for you to return things.
Your legal rights
You’ve the right to cancel your orders for most items within 14 days of getting them.
There are exceptions, including:
• personalised products
• perishable products
Find out more about how to cancel your order
You’re also covered by the Sale of Goods Act. This means that if anything you get from Woolies is faulty, we’ll provide you with a repair, replacement or refund. Just call us on 0844 822 1010.
We also offer:
Our 14-day approval guarantee
This means we’ll replace or give you a refund for most items if you return them to us:
• within 14 days of receiving them
• complete and unused
• in the original packaging with the security tags unbroken
There are some items that don’t have this 14-day approval guarantee. We’ll tell you if what you’re buying isn’t covered when you place your order.
When you can’t get a refund
We’re sorry, but if you return something to us after 14 days of receiving it – and your legal rights don’t apply – we may not be able to give you a refund. We may also charge you for returning the item back to you.
Sending your returns
You should send your parcel back to us through your Post Office.
If you were sent any free gifts with your order, please send these back
too or we may have to charge you for them.
We hope this answers your question. If you need any more help, drop us an email by clicking on the contact us button.
How do I get a refund?
Getting a refund from us on most items is simple with our 14-day approval guarantee. All you need to do is return your item:
• within 14 days
• complete and unused
• in the original packaging with the security tags unbroken
We’ll refund the money to your card within 14 days of receiving the item back from you.
If you have any problems, or if the money isn’t back on your card within 14 days, call on 0844 822 1010.
We hope this answers your question. If you need any more help, drop us an email by clicking on the contact us button
How do I return something to Woolies Party?
We’re happy to give you a refund or a replacement for most items if you return them to us:
• Within 14 days
• complete and unused
• in the original packaging with the security tags unbroken
If your item has something missing or if a part is broken, give us a call or email us before you arrange to make a return.
Packing your returns
When you return your item, you need to make sure it’s properly packed and labelled:
1. Open your box or padded bag carefully in case you need to return your order
2. Stick the returns address label over the original label
3. Put in the returns note telling us why you’re sending the item back
4. Make sure you get a proof of return sticker or have your receipt stamped when you take your Woolies return to the Post Office. Keep these in case you have a query about your return
Arranging a return
You’ll need to call the Woolies Customer Service Team on 0844 822 1010 to arrange a return if your item:
• is faulty
• is damaged
• has parts missing
We’ll give you a returns number, which you should include with your return.
We hope this answers your question. If you need any more help, drop us an email by clicking on the contact us button.
My Woolies item is faulty. What should I do?
We’re sorry this has happened and we’d like to help sort it out for you.
Give us a call on 0844 822 1010.
We hope this answers your question. If you need any more help, drop us an email by clicking on the contact us button
I need a new returns label
Don’t worry – you can print a new label yourself. If you contact us on 0844 822 1010 we’ll send you a link to a new returns label, which you can print out for yourself.
We hope this answers your question. If you need any more help, drop us an email by clicking on the contact us button
I’ve returned my item – can I have a refund for the delivery charges?
We’re sorry – we can only refund delivery charges if you returned an item because it was faulty.
We hope this answers your question. If you need any more help, drop us an email by clicking on the contact us button
Managing your Woolies account
1. What is My account?
2. How do I log in to My account?
3. How do I change my personal details?
4. How do I change my password?
5. I’ve forgotten my password. What should I do?
6. I’m having problems registering for a Woolies account. What should I do?
What is My account?
My account is your handy online way of managing all your orders and payments to woolworthsparty.co.uk. We use strict security to keep your details safe.
Here are the Woolies my account services and what you can do with them:
Transaction history: see what you’ve bought and how much you’ve paid to woolworthsparty.co.uk recently.
Amend personal details: change or update details such as your address or email address. Just type in the right information and click the update button.
See How do I change my personal details?
My contact preferences: tell us how you’d like us to get in touch with you about our special offers and promotions.
Change password: change your current password.
We hope this answers your question. If you need any more help, drop us an email by clicking on the contact us button.
How do I log in to My account?
It’s easy. Just:
1. Click on my account or sign in at the top of the page.
2. Sign in with your email address and password.
3. If you can’t remember your password, click on the forgotten password link and we’ll send you a link to reset it.
Log in to my account
We hope this answers your question. If you need any more help, drop us an email by clicking on the contact us button
How do I change my personal details?
It’s easy to change details like your address and email address online. Just:
1. Log in to my account
2. Select profile and make whatever amendments you wish to make to your details
3. Click update when you’re finished and your details will be updated
Log in to My account
We hope this answers your question. If you need any more help, drop us an email by clicking on the contact us button.
I’ve forgotten my password. What should I do?
I’ve forgotten my password. What should I do?
It’s easy. Just:
1. Click on my account or sign in at the top of the page.
2. Click Forgotten Password and enter your email address.
3. Click on Submit and we’ll send you a link to reset it.
We hope this answers your question. If you need any more help, drop us an email by clicking on the contact us button.
I’m having problems registering for an account online. What should I do?
We’re happy to help. Just give us a call on 0844 822 1010 and a member of the Woolies customer service team will take you through it.
We hope this answers your question. If you need any more help, drop us an email by clicking on the contact us button.
Promotional codes and special offers FAQ's
1. How do I use my promotional code or discount voucher?
2. My promotional code isn’t working. What should I do?
How do I use my promotional code or discount voucher when I’m shopping?
It’s easy. Just:
• Choose what you want to buy and go the checkout
• Look for the promotions section of the delivery details page
• Put your code in the box and click on submit code
The money will be taken off your order when you’ve gone through the checkout.
We hope this answers your question. If you need any more help, drop us an email by clicking on the contact us button.
My promotional code isn’t working. What should I do?
Sorry your code isn’t working. We’d like to try to help you sort this out. First, please check a few things:
• Double check you’ve put in the right code.
• Check that your code is still valid – is the promotion still going on?
• Check that you’re using your code for the right kind of order – is it for a first order only? Is it for orders that cost over a certain amount?
If you’re sure you’ve put in the right, valid code, and it still doesn’t work, fill in a promotion code form and we’ll get back to you, or give us a call us on 0844 822 1010
We hope this answers your question. If you need any more help, drop us an email by clicking on the contact us button.
Getting in touch with Woolies FAQ's
How do I stop getting Woolies mailings?
We’re sorry you don’t want our mailings any more, but feel free to sign up again whenever you like.
To stop promotional mailings
• log in to My account
• untick the option to keep you informed of discounts and promotions
• click update
.
We’ll take you off our mailing list, but there may be a few letters on their way that we can’t stop.
If you get any letters from us over the next 3 months, just throw them away. After that, you definitely shouldn’t get any more. If there’s any problem, email us or call us again.
We hope this answers your question. If you need any more help, drop us an email by clicking on the contact us button.